Frequently Asked Questions

BOOKINGS & ARRIVALS

  • Check‑in from 2:00 pm.

    Check‑out by 10:00 am.

  • Early check-in and late check-out may be available on request and subject to availability. Additional charges may apply — please contact reception at +64 3 409 2492 for arrangements.

  • Guests must be 18+ to book; photo ID may be requested at check‑in. Guests under 18 stay with a parent or guardian.

  • Infants 0–2 years: complimentary in existing bedding or a portacot (on request, subject to availability).

    Children 3–13 years: stay free using existing bedding.

    Extra person: some rooms can accommodate a single extra bed (NZD 100 per night), strictly subject to availability and booked direct.

  • A valid credit card with sufficient funds is required. For website bookings, the full amount is charged at the time of booking.

CANCELLATION & REFUNDS

    • Best Available / Standard Rate: 48‑hour cancellation policy. Inside 48 hours, or for no‑shows, up to the full reservation may apply.

    • Prepaid Flexi‑date Rates: Discounted, prepaid and non‑refundable; must be booked ≥3 days prior to arrival. You may move to a new date; any rate difference applies (no refund if the new rate is lower).

    • Specials & Packages: Individual terms are shown during booking.

    • Refunds (where applicable) are returned to the same card used for payment.

    • Credit‑card surcharges are not refundable. For American Express refunds, a NZD 250 fee applies.

PAYMENTS & SECURITY

  • Visa, Mastercard and American Express are accepted for online bookings.

    Card surcharges: Visa/Mastercard 2.5%, Amex 4%. EFTPOS/direct credit do not incur a surcharge.

    The resort is cash‑free; please plan to pay by card or EFTPOS. All pricing is NZD and includes 15% GST.

  • Yes. Payments are processed via a PCI‑DSS compliant platform (DPS Payment Express) using SSL encryption, in line with NZ regulations.

ROOMS & AMENITIES

  • Executive Shotover Suite; Shotover Suite; Coronet Two‑Bedroom Suite; Superior Shotover View Room; Shotover River View Room; Accessible River View Room; Superior Alpine View Room; Alpine View Room.

  • All rooms offer contemporary comforts with alpine styling; many feature balconies or terraces with views to the Shotover River or alpine ranges (room‑type dependent).

  • Yes—on‑site parking will be available for guests.

  • Yes. Coronet Ridge has a strict non‑smoking policy. A NZD 200 cleaning fee applies if smoke is detected.

  • Yes, complimentary high-speed Wi-Fi is available throughout the resort, including all suites, the restaurant, and leisure areas.

  • For the comfort of all guests, pets are not permitted.

HOUSEKEEPING & GUEST SERVICES

  • Yes. Daily housekeeping is included for all guests. Those staying multiple nights may opt for eco-friendly linen and towel reuse to support our sustainability programme.

  • Yes. Selected suites include in-room minibars stocked with local refreshments. Room service is available during restaurant hours.

DINING

  • Elevation Restaurant & Library Bar: a panoramic dining experience with locally sourced produce and Central Otago wines.

    Dine al fresco on the terrace, enjoy après‑ski cocktails, or settle by the fire in the Library Bar.

WELLNESS — DAY SPA & LEISURE

  • A serene Day Spa with rejuvenating treatments.

    Hot pools and outdoor jacuzzis with alpine views.

    A state‑of‑the‑art fitness centre, sauna and squash courts.

SPA & WELLNESS

  • The Resort Day Spa is open daily from 9 am to 9 pm.

  • Children are welcome but must be supervised by an adult at all times. Selected treatments are suitable for guests aged 12 and above.

MEETINGS, WEDDINGS & CELEBRATIONS

  • Yes. The Conference Room is fully equipped with modern AV (data projector, screens, TV/video, flip charts, large whiteboard).

    Boardroom‑style seating for 24–30 delegates, with breakout rooms available.

  • Yes—choose intimate alpine celebrations with access to the restaurant, bar, terraces and wellness facilities. The events team will tailor spaces, timings and menus.

PACKAGES & VOUCHERS

  • Yes—seasonal stay packages and gift vouchers are available. Vouchers are valid for 24 months from purchase and can be used for accommodation or food & beverage (not exchangeable for cash).

TRANSPORTATION & ACCESSIBILITY

  • Coronet Ridge Resort is located approximately 15 minutes’ drive from Queenstown Airport. Guests can travel by taxi, private transfer, or rental car. Airport shuttles can also be pre-arranged — please contact our team at +64 3 409 2492 or stay@coronetridge.co.nz for assistance or recommendations.

  • Yes. The nearest bus stop is around a 5-minute walk from the resort, with regular services to Queenstown town centre and Arrowtown.

  • Yes. Coronet Ridge Resort offers wheelchair-accessible rooms, lift access, and dedicated accessible parking. All key areas of the property, including dining and leisure facilities, are designed for easy mobility access.

ENVIRONMENTAL AND SUSTAINABILITY PRACTICES

  • Our initiatives include:

    • Energy-efficient systems and LED lighting

    • Eco-friendly cleaning products and amenities

    • Support for local suppliers and sustainable produce

    • Optional linen and towel reuse programme
      Further details on sustainability certifications will be shared upon opening.

CONTACT & LOCATION

  • Phone: +64 3 409 2492 

    Email: stay@coronetridge.co.nz 

    Address: 146 Arthurs Point Rd, Arthurs Point, Queenstown 9371